CTI employs a unique customer-centric "one stop" solution approach. Through CTI's numerous vendor relationships, customers can choose the best features from various technology sources to create a true "Best-of-Breed" IT / Enterprise solution. With certifications on all tier one products, and strategic locations through out the country, CTI is poised and ready to deliver these services:

System Configurations

• Hardware configurations and burn-in
• Image management and loads

Program Rollouts

• Pre-Site Surveys
• System Installations
• Ongoing and one-time roll-outs
• Program Management

Technology Support

• On-site and off-site hardware support
• Extended warranty support
• Help desk (SPOC / NOC)
• Laptop repair center

Technology Infrastructure

• Technology Deployment
• Network Deployment
• Overnight Advance Exchange Services for Mobile and Desktop Computing Products
• Hand Held and Wireless Technology Service / Support
• Life Cycle Services, Lease Termination, Asset Resale, Certified Disposal Services

Consulting / Planning

• Logical and Physical Design, Architecture Development
• IT Support Planning
• Telecommuter Support Planning
• Alternative Technology Options Planning

Support Services

• Maintenance Services
• Staff Augmentation
• Warranty and Non-Warranty Repair Services, Product Refurbishment, Equipment Upgrades, Hardware/ Software Configuration, Warehousing, Staging
• Part Sales and Advance Repair Exchange for Self Maintained Support
• Remote monitoring
• Technical Assistance Center

Other services provided include the following: preventive maintenance, corrective maintenance, remote polling, user training, engineering updates, and emergency service, among others. In addition to these standard service offerings, CTI can tailor a maintenance program to meet the particular budgetary and coverage requirements of the customer.